Customer Services

Customer Services staff can assist you if you are dissatisfied with your provider or services at Pathways and wish to file a Grievance or Appeal, or access other dispute resolution options. For assistance, contact Customer Services staff at Pathways or NorthCare Network:

 

​Pathways Customer Services

Delta County: (906) 786-6441

Cheryl Corden or Faye Witte

Marquette County: (906) 225-1181

Pamela Janofski

Alger County & Luce County: (906) 786-6441

Faye Witte

 

NorthCare Network Customer Services

Direct Line: (906) 225-7254

Toll Free: (888) 333-8030

Fax: (906) 232-1070

Email: customerservice@northcarenetwork.org

 

 

More information regarding this process is available in the:

 

*Northcare Customer Service Handbook.

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*Audio Version of Northcare Customer Service Handbook.

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Pathways Customer Service Guide

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Pathways customer service also encourages you to contact us when you have a question about mental health services or if you need information about what resources may be available to you.

 

 For General Customer Service assistance, please contact:

Stephenie Taskey – 906-786-6441

 

If you are interested in participating in customer service activities and help to guide Pathways presence or have your voice heard, you may be interested in joining one of our many groups. If so, please speak to your case manager for availability.

Below is a list of our current groups/boards. 

 

• Pathways Board of Directors

• Community Advisory Team

• Recipient Rights Advisory Committee

• Strategic Planning Committee

• Walk A Mile Committee

• P.E.S.T. (Pathways Eliminating Stigma Team)

• T.I.C. (Trauma Informed Champions)

 

Other ways to help improve our customer service:

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• Complete Surveys by mail or phone asking for your input

• Participate in periodic focus groups

• Attend Board meetings and public hearings

• Participate in persons served activity/program development groups

• Use suggestion boxes to give input

• Participate in person served-run programs (drop-in centers, social groups, etc.)

• Provide input directly to any Pathways employee

Be an active participant in your treatment planning

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